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KEEP THINGS MOVING

A clear route
to support.

Need help with an AppHill application, website or hosting arrangement? Share the issue and the context that will help us understand it.

CONTACT SUPPORTsupport@apphill.pk ↗+92 322 23 22 245Contact on WhatsApp ↗

For an urgent issue

Use the escalation contact in your service agreement. This public form is not an emergency channel, and no round-the-clock monitoring or response time is promised here.

Help us investigate.

  • Application or website address.
  • When the issue started and who is affected.
  • Steps to reproduce it and the visible error.
  • Your project reference, if available.

Do not send passwords, API keys, payment details or confidential customer records. Your agreed support terms determine coverage and response expectations.

Tell us what needs attention.

Fields marked * are required.

PDF only, up to 750 KB. Please remove sensitive identifiers, passwords and confidential client information. Describe screenshots in the message or combine them into a PDF.

Submitting an enquiry does not replace any support response terms agreed for your project.

REPORT AN ISSUE CLEARLY

Useful details.
A better investigation.

Describe what changed

State the expected result and what actually happened. Include the approximate time, affected users and whether the behaviour is consistent or intermittent.

Share reproducible steps

List the actions leading to the issue, browser or device involved and visible error text. Redact private customer information from any supporting PDF.

Keep the reference

The form provides a reference after your enquiry is recorded. Include it in any follow-up email. Urgent escalation and response commitments remain those in your service agreement.